You can track your order via the order confirmation email received once the order is placed. You can also contact us for additional status updates.
Once an order is entered into our system and we have started the fulfillment process, we cannot cancel or change that order. Reach out to our customer service team via the chat bubble in the bottom right corner of the site or send us an email at firstname.lastname@example.org if you'd like to change or cancel an order to see if we're able to accommodate your request.
At this time, Rays jerseys cannot be customized with your name or a former player's name. Blank jerseys purchased on TheBayRepublic.com cannot be brought to the Rays Republic Team Store for customization.
We offer free domestic (United States) shipping for orders above $50. For orders below $50, domestic shipping will typically cost $7.99. Exceptions may apply for non-contiguous states, international shipping, and in the case of special product that requires additional shipping costs. Please see rates at checkout for final confirmation of shipping charges.
Most domestic orders ship via UPS Ground. The Bay Republic will ship P.O. Box orders through USPS First Class. These shipments are not tracked door to door. Please allow 7-10 business days for delivery for USPS First Class orders.
We aim to fulfill all orders within 3-05 business days. From there, shipping times depend on the carrier and the shipping method chosen. We have typical ground shipping options. Exceptions apply for pre-ordered product as well as for made-to-order product. All exceptions will be noted in the product description so please read carefully prior to purchase if your order is time sensitive.
Yes, we do offer in-store pickup for TheBayRepublic orders at Tropicana Field's Rays Republic Team Store near Gate 1. Customers will be notified when their order is ready for pickup. Orders can be picked up during store hours.
The store is open from 10am-5pm on Monday-Friday, 10am-4pm on Saturday, and closes on Sundays. Store hours differ based on game schedule.
International shipping is not currently available.
Returns and exchanges
Yes, items purchased on thebayrepublic.com can be returned for refund or exchange within 30 days from purchase with original receipt. Item must have tags and must not have been worn or washed. Customization or sales items are not eligible for return or refund. Store hours are Monday-Friday 10am-5pm and Saturday 10am-4pm. The store is closed on Sundays. Store hours may vary on game days.
Browse our list of miscellaneous FAQ responses to see if your question is answered here. If you still can't find what you're looking for, shoot us a note on our chat bot in the bottom right corner of the site or send us an email at email@example.com! We will respond to all chat bot and email inquiries.
Military members, their families, and first responders are eligible for a 10% discount at checkout. Please verify your status with GovX at checkout.
We offer wholesale for Tampa Bay Rowdies product only. Please contact us at firstname.lastname@example.org for assistance.